We ship worldwide from the UK and do our best to make every order arrive quickly and safely.
All orders are processed within 1–2 business days and shipped via Royal Mail or Evri, depending on destination.
You’ll receive a dispatch email once your parcel is on its way.

United Kingdom

Arrives in 1–3 working days after dispatch. 

• Standard Delivery: £2.70 — Free over £50

• Tracked 24: £4.00

Ireland

Arrives in 5–10 working days.

• Standard Delivery: £3.50 — Free over £50

Please note: Irish customs may charge VAT or handling fees before delivery.

Europe

• Untracked (5–10 days): £4.00

• Tracked (6–8 days): £7.00

• Free Tracked Shipping — for orders over £100

VAT and handling fees may apply, charged by your local postal service before delivery.

International Shipping

We deliver to Canada, USA, Australia, New Zealand, and over 175 countries worldwide.
Typical rates:

• Untracked (7–10 days): £6.00 

• Tracked (7–10 days): £10.00 

• Free Tracked Shipping — for orders over £100

Delivery times vary by destination (usually 7–14 days).
Import taxes or customs fees may apply depending on your country’s rules.

 

Customs & Import Fees

Customs duties, import taxes, and handling fees are set by your country and are the responsibility of the recipient.
If customs fees are unpaid and the parcel is returned, this counts as refusal of delivery — we don’t offer refunds in these cases.
If you’d like the parcel resent, a new shipping cost will apply once we receive it back.

Address Accuracy

Please double check your delivery address before placing your order.
We can’t be held responsible for delays or returns caused by incorrect or incomplete addresses, and refunds aren’t offered in these cases.
Returned parcels can be resent once a new postage fee is paid.

Delays or Missing Parcels

Delivery times are estimates and may vary due to customs or local postal delays.
If your parcel hasn’t arrived after the expected timeframe, please allow a few extra days and then contact us at contact@illusivejewels.com.

THANK YOU! 💌

We truly appreciate your support of our small business!
We always do our best to ensure a smooth delivery — please note that customs and import fees are determined by your country and are beyond our control.