Shipping

We're here to make sure your jewellery gets to you safely and smoothly — wherever you are in the world ✨

Once your order is placed, we aim to dispatch it as soon as possible.

• Orders placed before 2pm (Mon–Fri) are usually shipped the same day
• Orders placed after 2pm on Fridays or on the weekend will ship on Monday
• We ship on weekdays only

Please note: if you select Tracked 24 on a weekend, your parcel will still ship Monday. Tracked 24 refers to the delivery service used (Royal Mail), not same day dispatch.

Once your order ships, you'll get a confirmation email with tracking info if applicable.

Delivery Estimates

• UK: 1–3 working days
• EU: 5-10 working days
• International: 7–14 working days

• Standard Delivery: £2.70 (Free for orders over £50)
• Tracked 24: £4.00

EU Shipping Options

• International Standard Untracked — £4.00 
• International Tracked — £7.00
• Free International Tracked Shipping — for orders over £100

Worldwide Shipping

• International Standard Untracked — £6.00 
• International Tracked — £10.00
• Free International Tracked Shipping — for orders over £100

Refunds & Returns

We hope you love your order, but if something isn’t quite right, returns must be created within 7 days of delivery, and sent back to us within 14 days. 
Items must be returned in brand new, unworn condition, including all original packaging.

Please note that some items are non-returnable for hygiene or sale reasons:

• Body jewellery and earrings (for hygiene reasons)
  
• Mystery bundles (final sale)
  
• Gift cards

How to return your order:

1. Create your return by emailing contact@illusivejewels.com with your order number and reason for return (within 7 days of delivery)

2. We'll reply with the return address — you can use any shipping method you prefer, we recommend using tracked shipping

3. Include a note inside your parcel with your order number so we know it's from you

4. Once we receive your return, we’ll process your refund within 5 working days (minus the £1 per item return fee)

Orders over £60 include a free gift as a thank you from us!
If you return part or all of your order and your total falls below £60, the free gift must also be returned.
If it isn’t returned, we reserve the right to deduct the value of the gift from your refund.

If your order originally qualified for free shipping (orders over £50) and you return part or all of the order, making the order value fall below £50, the free shipping offer will no longer apply. The original shipping cost will be deducted from your refund total.

Need help?

Reach out to us any time at contact@illusivejewels.com and we'll be happy to help ✨