Shipping policy

Processing Times

All orders are carefully packaged and dispatched from the UK.
Please allow 1–3 business days for your order to be processed before shipping.
You’ll receive a confirmation email with tracking details (if applicable) once your parcel has been sent.

 

United Kingdom

All UK orders are sent via Royal Mail. 

Estimated delivery time: 1–3 working days after dispatch.

• Standard Delivery — £2.70 (Free for orders over £50)

• Tracked 24 — £4.00

 

Ireland

Orders to Ireland are sent via Royal Mail International Standard. 

Estimated delivery time: 5–10 working days after dispatch.

• Standard Delivery — £3.50 (Free for orders over £50)
  
  

Please note that Irish customs may charge VAT or handling fees before delivery. If these charges are unpaid, the parcel will be returned to us.

 

Europe

We ship across Europe, including Austria, Belgium, Bulgaria, France, Germany, Italy, Spain, and 40+ more countries.

• International Standard Untracked (5–10 working days) — £4.00 

• International Tracked (6–8 working days) — £7.00

• Free International Tracked Shipping — for orders over £100
  
  

European parcels are subject to local VAT and import handling fees, as the UK is no longer part of the EU Customs Union.
These are charged by your local postal service before delivery.

 

Canada

Orders to Canada are sent via Evri.

• International Tracked (7–10 working days) — £10.50
  
  

Canadian Customs may apply GST, provincial tax, and a handling fee before delivery.

 

United States

Orders to the USA are sent via Royal Mail or Evri.

Estimated delivery time: 7–10 working days.

• Standard International Untracked — £6.00 (for orders up to £70)

• International Tracked — £10.00 (for orders up to £100)

• Free International Tracked Shipping — for orders over £100
  
  

Orders under £100 GBP usually arrive without additional customs fees, but import charges can still occasionally apply depending on the contents and value of your order.
Any fees are collected by US Customs or USPS before delivery.

 

Australia & New Zealand

Orders to Australia and New Zealand are sent via Royal Mail or Evri.
Estimated delivery time: 7–14 working days.

• Standard International Untracked — £6.00 (for orders up to £70)

• International Tracked — £10.00 (for orders up to £100)

• Free International Tracked Shipping — for orders over £100

Most parcels under £100 GBP are delivered without additional charges, but import GST or processing fees may sometimes apply if assessed by customs.

 

Rest of World

We ship worldwide to over 175 destinations, including Asia, Africa, the Middle East, and South America.

• Standard International Untracked (7–10 working days) — £6.00 (for orders up to £70)

• International Tracked (7–10 working days) — £10.00 (for orders up to £100)

• Free International Tracked Shipping — for orders over £100
  
  

Delivery times vary by destination. Please note that local customs duties or handling fees may apply depending on your country’s regulations.

 

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, or handling fees once they reach their destination country.
These charges are set and collected by local customs authorities and are the responsibility of the recipient.

Unfortunately, we have no control over these costs and cannot predict their amount in advance.
If any fees apply, your local postal service or courier will contact you directly to arrange payment before delivery.

 

Customs Fees & Unpaid Returns

Please note that customs duties, import taxes, and handling fees are the sole responsibility of the recipient.
These charges must be paid in order for the parcel to be released for delivery.

If an order is returned to us because customs fees or import taxes were not paid, this is treated as a refusal to accept delivery.
In these cases, we are not able to offer refunds for the order or the original shipping cost, as the item was successfully dispatched and international postage costs have already been incurred.

If you would like the parcel to be resent, a new shipping fee will apply once the returned package has been received back with us.

We strongly recommend that all international customers check their country’s import regulations and monitor any customs notifications after dispatch to avoid delays or returns.

 

Delays or Lost Parcels

Delivery times are estimates and may vary due to customs processing or local postal delays.
If your parcel hasn’t arrived within the estimated timeframe, please allow a few extra days.
If it still hasn’t arrived, contact us at hello@illusivejewels.com and we’ll help track it down.

 

Address Accuracy & Failed Deliveries

Please make sure your shipping details are entered correctly at checkout.
We ship orders exactly as the address is provided by the customer, and we can’t be held responsible for delays, losses, or returns caused by incorrect or incomplete addresses.

If a parcel is returned to us due to an incorrect address or failed delivery attempt, we’re happy to resend it once the new postage cost has been covered.
However, we do not offer refunds in these cases, as the order was fulfilled and shipped as requested.

 

Returns of International Orders

If a parcel is returned due to unpaid customs fees, refusal, or non-collection, we can resend the parcel once the new shipping cost is covered. We do not offer refunds in any of these cases.

 

 

Thank You

We truly appreciate your support of our small business.
We do everything possible to make your delivery smooth and straightforward — but please understand that import fees are controlled by each country’s customs system and are always the responsibility of the recipient.